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FAQs RE: Water Curtailment in Sherwood and Wilsonville
Why is a water curtailment notice in place?
Shortly after 11:30 pm on Friday, July 29, the Willamette River Water Plant suffered a transmission pump failure. The failed pump is one of four transmission pumps at the plant, which produces water for the Cities of Wilsonville and Sherwood. The plant is able to produce potable water but is unable to transmit sufficient quantities of water to the respective reservoirs to meet steady demand.
Is water safe to drink? Do I need to start buying bottled water?
The water being supplied to homes remains safe for drinking. There are no contamination concerns. The curtailment notice has been issued because the failure of a water pump impacts the Plant’s ability to distribute water to effectively meet high demand.
What does a water curtailment notice achieve?
The intent of this notice is to lower water demand in order to ensure that all customers maintain sufficient water for drinking, cooking and hygiene.
Who is affected by this notice?
This notice is in effect for all residential and commercial customers within the Cities of Wilsonville and Sherwood, whose water is sourced from the Willamette River Water Treatment Plant.
Aren’t backup systems in place to prevent events like this from happening?
Yes, and that's why we are able to provide uninterrupted service despite the pump failure. The Willamette River Water Treatment Plant is equipped with four separate transmission pumps. The pump that failed handles a daily output of approximately 7.5 million gallons per day. With the extreme heat and high consumption occurring within the region, the Cities of Wilsonville and Sherwood are exercising an abundance of caution to ensure sufficient water for consumption and emergencies.
How long will water use need to be limited?
A replacement part is to be procured as quickly as possible. It is expected that this curtailment would last anywhere from a few days to one week.
Will the Water Features remain on?
Yes. Water features operate on a closed-loop system that continuously recycles water through the systems. We are able to keep these features operational in both Wilsonville and Sherwood.
Can I do laundry or wash dishes?
It is recommended that these and other high-water activities only take place when they are necessary for your family’s health and safety. Generally, only operate dishwashers and washing machines when they are full.
Can I take showers?
Yes. Hygiene is a critical use. Limit the length of showers, and consider turning off water while washing hair.
Still have questions?
Please visit https://www.sherwoodoregon.gov/ or call (503) 625-5722
