Tech Help Appointments
Need help with technology?
Library staff can often provide basic tech assistance in the library or by phone at the point of need. For more in-depth or complicated topics, we recommend a Tech Help Appointment.
Tech Help Appointments can be up to 60 minutes long, up to twice a month. Sometimes it only takes us 15 minutes to solve a problem. We can work together on our public computers or on your own laptop, device, or e-reader.
Make an appointment for:
- Android and iPhone troubleshooting
- Setting up a new device (subject to limitations)
- Intermediate assistance with Microsoft Excel, Word, PowerPoint and other common software
- Creating email accounts or social media accounts
- Advanced e-book and audiobook settings
- Advanced Kanopy streaming video troubleshooting
- Using library resources or online research methods
- Using the library’s content creation station for image, video, and sound editing
- To troubleshoot 3D printing files for our 3D printing services
Sorry, we cannot assist with:
- Computer viruses
- Hardware performance issues or maintenance
- Entering sensitive information for you (credit card info, social security, banking, etc.)
- Extensive document formatting
- Proofreading documents
- Providing tax, legal, medical, or business advice
Sherwood Public Library / City of Sherwood is not responsible for your devices or issues that may arise from the Tech Help Appointment.
Would you rather try on your own? See a list of online tech help resources here.
For help:
- Fill out the form below, or
- Phone 503-625-6688, or
- Email askusSPL@sherwoodoregon.gov, or
- Ask staff in the Library
Please remember to bring any needed logins and passwords, power cords and/or accessories and your own device, if using. We may not be able to provide detailed assistance for all products.
We look forward to helping you with your technology needs!
Would you rather try on your own? See a list of online tech help resources here.