Utility Billing

Overview

Utility Billing & Sherwood Broadband

The Utility Billing & Sherwood Broadband Office is located at 15527 SW Willamette St.  In case you haven’t heard, Sherwood Broadband is your friendly neighborhood fiber-internet provider.  If we are not already in your neighborhood, we will be soon! To learn more about Sherwood Broadband, or see if it’s available in your neighborhood, please visit the Sherwood Broadband website.

Pay your Utility Bill and Sherwood Broadband bill all in one place! Manage your account quickly and easily 24/7 at the City’s Online Bill Pay site: http://www.online-billpay.com. If you’re visiting the site for the first time, please have your utility bill available to enter your registration credentials. Go Green with paperless options and Autopay.


Pay Your Bill

If you recently purchased a high efficiency toilet, you may be eligible for a rebate.  Click the button below to learn more.

 


HET Rebate Application

Call (503) 625-5722 if you have a water or sewer related emergency.  This is the number you will call at any time – whether it be during or after business hours, on the weekend, or on a holiday.

Were you recently notified of a potential water leak? Or do you suspect you may have one?  Read through our leak guide to learn what steps to take by clicking the button below.

 


Detect a Leak

The City of Sherwood consistently delivers water that meets or surpasses all federal and state standards. You can have confidence in the quality of your drinking water.


View the Report

Customers who have cross connections are responsible for preventing contaminants from entering the public water system through their individual plumbing system by installing and maintaining approved backflow prevention assemblies.  We require residents and businesses to have a test performed annually to ensure it’s working correctly.


Read more about Backflow

Your monthly Utility Bill is more than just water.  Check out the current rates for each line item as approved by Council.


View Current Rates

Learn more about your water meter by clicking the link below.


Your Water Meter

Sherwood’s water rights for the Willamette River require our monitoring of the wild fish habitat downstream, especially during the spawning season, and exercising conservation measures if targets are not met.


Ream more about Willamette River

Thank you for your interest in conserving water! For more details and interactive family activities about water conservation visit the Regional Water Providers Coalition website.


Learn more about Conservation

Developing an additional water supply through a partnership supports the region’s plans for responsible growth within urban growth boundaries.


Learn more about Willamette Water Supply

Protection and prevention are the keys to keeping your water running in cold weather.  With the onset of winter, unpredictable weather can sneak up on you and wreak havoc on unprepared water pipes.


Get Prepared

We are pleased to play such a large part in your life and to provide you safe, reliable drinking water. Read more about your safe, reliable drinking water by clicking the button below.


Learn About Safe Water


FAQs

What are the City of Sherwood’s Utility Billing Department’s hours of operation?

down-arrow

The Utility Billing Department, located at 15527 SW Willamette St. in Sherwood, is open:

  • Monday -Thursday: 7:30 am to 4:30 pm
  • Friday:  8:00 am to 4:30 pm (closed from 12:00 pm - 1:00 pm)

How do I sign up for water and sewer service?

down-arrow

Please call the Utility Billing Department at (503) 925-2315 to sign up for service.

What is the billing cycle and when are bills due?

down-arrow

The City is divided into multiple billing cycles with different due dates.  Bills are generated monthly and are due 3 weeks after the due date.  Accounts are billed on the first 4 Thursdays of the month and therefore each month it will be a slightly different date.  Please refer to your statement for specific dates or contact our office with any questions at (503) 925-2315.

What payment methods are accepted for my water bill?

down-arrow

The City accepts cash, check, money orders, and Visa/MasterCard/Discover card payments. Bills may be deducted automatically from your checking account or credit card through the online bill pay site. Please visit the City of Sherwood online bill pay site or call the Utility Billing Department at (503) 925-2315 to obtain more information.

How may I submit my payment?

down-arrow

Bills may be paid in a variety of ways:

  • Via our online bill pay site
  • Via the QR code on your statement
  • Via Phone at (503) 925-2315
  • Via Drop Box: Located at 15527 SW Willamette St and 22550 SW Pine St
  • Via mail to: Utility Billing PO BOX 638 Sherwood, OR 97140

Does the City of Sherwood offer residents the opportunity to receive rebates?

down-arrow

Yes. Residents may apply for rebates for their newly installed high-efficiency toilets (HET). Information regarding the HET rebate can be obtained by clicking here.

Is the City of Sherwood’s water fluoridated?

down-arrow

The City of Sherwood’s water is not fluoridated. For more information about the quality of your water download a copy of the latest annual Water Quality Report.

How do I stop and/or start service?

down-arrow

Please contact or stop by the Utility Billing Department in order to stop and/or start service, at (503) 925-2315, 15527 SW Willamette St. in Sherwood.

Public Works & Utility Department building with a green exterior, parking spaces in front, and a tree partially visible in the foreground.
Contact

24/7 Emergency Line call-icon (503) 625-5722 Customer Service Line call-icon (503) 925-2315

fax-icon(503) 625-0679

mail-icon utilitybilling@sherwoodoregon.gov

location-icon 15527 SW Willamette St.
Sherwood, OR 97140

Hours
Mon - Thur 7:30 am - 4:30 pm
Fri 8:00 am - 4:30 pm