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Why install this advanced metering infrastructure (AMI) now?
The city is installing this new infrastructure because the old meters are wearing out; many of them have been in use for over 15 years. As meters age, their accuracy begins to decline In addition, the new system will include Advanced Metering Infrastructure (AMI) technology that will save labor time, prevent recording errors, minimize wear…
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When will my meter be replaced? Can I see a map?
The meters will be installed by geographic “zones” over the next 5 years. Meters that are newer will be retrofitted. Our crews may have already been through your neighborhood. Please view our Interactive Map to see if we have already refit your meter or if we are in your area now. Road signs are posted in the…
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What Is advanced metering infrastructure (AMI)
Advanced metering systems are comprised of electronic/digital hardware and software, which combine interval data measurement with continuously available remote communications. These systems enable measurement of detailed, time-based information and frequent collection and transmittal of such information to various parties. AMI or Advanced Metering Infrastructure typically refers to the full measurement and collection system that includes…
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I have a Metro license. Do I still need a City business license?
If you have a Metro license and your business is headquartered within the Sherwood City limits a Sherwood business license is still required. If you have a Metro license and your business is not based within the Sherwood City Limits the Sherwood Business License Fee is waived. For more information about the Metro license please…
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How do I sign up for water and sewer service?
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What are the City of Sherwood’s Utility Billing Department’s hours of operation?
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Does the City of Sherwood offer residents the opportunity to receive rebates?
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How may I submit my payment?
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What payment methods are accepted for my water bill?
The City accepts cash, check, money orders, and Visa/MasterCard/Discover card payments. Bills may be deducted automatically from your checking account or credit card through the online bill pay site. Please visit the City of Sherwood online bill pay site or call the Utility Billing Department at (503) 925-2315 to obtain more information.
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What is the billing cycle and when are bills due?
The City is divided into multiple billing cycles with different due dates. Bills are generated monthly and are due 3 weeks after the due date. Accounts are billed on the first 4 Thursdays of the month and therefore each month it will be a slightly different date. Please refer to your statement for specific dates…
One Call Notification
Welcome to the City of Sherwood’s Notification System, the city’s latest tool for providing residents with immediate information and warnings on water contamination, extreme weather warnings, unexpected road closures, etc. This is a free service provided by the City of Sherwood.
The notification system provides residents with recorded telephone messages, text messages and email alerts.
NOTE: You will not receive unsolicited calls nor will your contact information be shared.
To receive messages, residents need to log onto www.mycallnow.com to create a personal account.
If you need assistance in registering, please contact our office for further details. 503-925-2315