FAQ Category: Advanced Metering Infrastructure

Contact the Utility Billing Department at (503) 925-2315.

If your meter has been upgraded with the AMI technology and your meter is still being read manually it just indicates that we have not completed commissioning the system in your area, and are not yet ready to read your meter electronically. Once we are receiving readings from your meter future readings will be taken…

The City of Sherwood will make every effort to dispatch service personnel as quickly as possible to determine the cause of the leak and to take appropriate action. You may call the Public Works at (503) 925-2315 during normal working hours (8:00 AM – 4:30 PM Monday thru Friday) or after hours emergency (503) 625-5722.

For meters that will be replaced, under normal circumstances, the installation will take 15 minutes. The water will have to be turned off until the meter is changed. Please be advised that there may be some trapped air or slight discoloration in the water line. This will clear up after running your water for a…

No, the meter is located outside in a meter pit near the street you do not need to be home for this work to be completed.

Older meters tend to run slower and therefore do not measure all the water going through them. The new water meter will accurately measure the water that you use. All new meters are tested at the factory to ensure that they register properly. If you see a higher bill, it is usually not because your…

A new, more accurate meter may detect small leaks that the older meter missed. Check faucets for small drips. Also check your toilet tank for small leaks in the toilet bowl. You may want to place a few drops of food coloring in your toilet tank. If the water in the bowl changes to the…

The new meters are tested before installation. These state of the art water meters have electronic registers, which verifies the meter reading before it is sent to the transmitting unit. This reading is deemed more accurate than visually reading the meter.

Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique identification number is compared to your account record to ensure that there is a match.